Noch Fragen? FAQ
Account and Order
How do I place my order?
To submit your request, follow these means :
Peruse our wide scope of items until you discover something you like. This ought to be really simple every one of our items are magnificent! After you've picked what you need, select the pertinent size, if relevant. You can look at our size outline for reference.
Whenever you're done, click the 'Add To Cart' button
After you have added every one of the items, click on the truck symbol on the upper right.
You can either decide to keep shopping (you realize you need to) or affirm the request and snap 'Checkout'. From that point, you can either sign into you existing Zapvi account or basically proceed as 'Another User' and make one.
Whenever you're done, continue to checkout, affirm your delivery address, and select the ideal installment strategy to affirm your request by clicking 'Spot Order'.
How might I realize that my request is put effectively?
When you effectively put in your request, you will get an affirmation email with subtleties of your request and your request ID.
You'll get another email once your request is dispatched out. All you need to do then is, sit back, unwind, and sit tight for your great product(s) to show up!
How do I receive my Order?
We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live. (we know you hate waiting around).
All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?
As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
For any other assistance/ issues you can write to us at email@example.com or call us on our helpline, and we’ll help sort things out.
How should I check the status of my Order?
You’ve placed an order for your favourite products and cannot wait for them to arrive. We know the feeling! To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status. Yes, it’s that easy!
After your order has been successfully placed, you will immediately receive confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS (yes, we like making sure you’re updated every step of the way).
In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at firstname.lastname@example.org
Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Why am I not getting any COD option on the payment page?
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Are there any hidden charges?
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
Any applicable octroi, sales tax, and other charge is borne by marketferry.in. You will only be paying the amount that you see in your order summary.
What should I do if my payment fails?
In case there is a failure in payment, please retry and keep the following things in mind:
Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at email@example.com